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Cookie Policy

1. Introduction

This Cookie Policy explains how Carmatec Digital UK Ltd. (“we”, “us”, “our”) uses cookies and similar technologies on https://carmatec.co.uk/.

It should be read alongside our Privacy Policy.

2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function efficiently and provide insights into how users interact with content.

Cookies may be:

  • First-party cookies (set by our website)
  • Third-party cookies (set by external services)

3. How We Use Cookies

We use cookies to:

  • Ensure core website functionality
  • Analyse website traffic and user behaviour
  • Improve performance and user experience
  • Support marketing and communication activities

4. Types of Cookies We Use

a) Strictly Necessary Cookies

These cookies are essential for the website to function.

Examples:

  • Page navigation
  • Form submission security
  • Session management

These cannot be disabled.

b) Analytics Cookies (Google Analytics – GA4)

We use Google Analytics 4 (GA4) to understand how visitors interact with our website.

Data collected may include:

  • Pages visited
  • Time spent on pages
  • Device and browser type
  • Approximate geographic location
  • Interaction events (clicks, scrolls, etc.)

Important Compliance Notes:

  • IP anonymisation is enabled where applicable
  • Data is aggregated and not used to identify individuals directly
  • Google may process data outside the UK/EU

Google acts as a data processor under its own privacy terms.

c) Functional & CRM Cookies (Zoho)

We use Zoho CRM, Zoho Forms, and related Zoho tools to:

  • Capture and manage enquiries
  • Store lead and contact information
  • Track interactions with forms and communications

Cookies and tracking may:

  • Associate form submissions with user sessions
  • Enable follow-up communication
  • Maintain session continuity for user interactions

Zoho acts as a data processor, and data is handled in accordance with Zoho’s privacy and security standards.

d) Marketing & Communication Cookies

These may be used to:

  • Track engagement with marketing campaigns
  • Measure effectiveness of outreach
  • Support email communication preferences

We only use these where lawful basis exists (e.g., consent or legitimate interest).

5. Third-Party Cookies

We may allow third-party services to set cookies, including:

  • Google (Analytics)
  • Zoho (CRM and forms)

These providers may process data outside the UK. Appropriate safeguards are applied where required.

6. Cookie Consent

When you first visit our website, you will be presented with a cookie consent banner.

You can:

  • Accept all cookies
  • Reject non-essential cookies
  • Manage your preferences

Your preferences can be updated at any time.

7. Managing Cookies

You can control cookies through:

Browser Settings

Most browsers allow you to:

  • Block or delete cookies
  • Set preferences for specific websites

Cookie Banner

You can revisit and update your preferences via our cookie settings tool.

8. Data Protection & Safeguards

We ensure that:

  • Cookies are used in line with UK GDPR
  • Data collection is minimised and proportionate
  • Third-party providers meet security and compliance standards
  • Appropriate safeguards are in place for international data transfers

9. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in technology, law, or our services.

Updates will be published on this page.

10. Contact Us

For any questions about this Cookie Policy or data protection practices:

Carmatec Digital UK Ltd.
124–128 City Road
London EC1V 2NX
Email: [email protected]